Last updated: 19 May 2026
Effective date: 19 May 2026
This Trade Shipping Policy sets out how Gwyneth Jewellery Limited (Company No. 16481877) dispatches and delivers goods to its trade customers. This policy forms part of our Trade Terms and Conditions and applies to business-to-business (B2B) wholesale orders only.
1. Delivery Area
1.1 We supply goods exclusively within the United Kingdom (England, Scotland, Wales, and Northern Ireland).
1.2 We do not ship internationally. We do not accept orders for delivery to the Channel Islands, the Isle of Man, BFPO addresses, or any address outside the United Kingdom. Orders placed with non-UK delivery addresses will not be accepted.
1.3 The delivery address provided at checkout must be a valid UK business address belonging to your trade account. Residential addresses are not accepted as primary delivery destinations.
2. Lead Time
2.1 Our standard lead time is 14 working days from the date of order confirmation. This period covers:
- (a) Hand-crafting of the ordered pieces at our Bedford studio;
- (b) Quality inspection and packaging;
- (c) Courier collection and dispatch.
2.2 Lead time may be longer for:
- Bespoke, custom, or made-to-order items (agreed in writing before order confirmation);
- Large orders exceeding 100 pieces;
- Periods around UK public holidays (we will notify you at order confirmation if affected).
2.3 Lead time begins on the working day after order confirmation. Working days are Monday to Friday, excluding UK public holidays observed in England.
2.4 Lead time is an estimate based on normal operating conditions and is not a guaranteed delivery date.
3. Carrier and Service Level
3.1 We dispatch trade orders exclusively through insured commercial courier services. Typical carriers include DPD, UPS, and Parcelforce Worldwide UK domestic services.
3.2 We do not use unsigned domestic mail services for trade shipments. All shipments require a recorded signature on delivery.
3.3 The specific carrier for each order is selected by us based on order value, weight, and destination. We may change carrier without notice.
3.4 Tracking information is sent by email once the order is dispatched. You can use this to monitor delivery status with the carrier directly.
4. Insurance
4.1 Each shipment is insured by us against loss or damage in transit, up to a maximum of £2,500 per consignment.
4.2 Orders exceeding £2,500 in value will be split into multiple consignments to keep each shipment within insurance cover, unless you agree in writing to ship in a single uninsured consignment above the cap.
4.3 Insurance claims for loss or damage in transit must be raised through our RMA process (see our Trade Returns Policy) within 7 working days of expected delivery date (for non-arrival) or actual delivery (for damage).
5. Delivery Costs
5.1 Delivery costs are calculated at checkout based on:
- (a) Total order weight and dimensions;
- (b) Delivery postcode within the UK;
- (c) Carrier and service level used.
5.2 Delivery costs are non-refundable except where the return is due to our error (manufacturing defect, wrong item, or shortage), as set out in our Trade Refund Policy.
5.3 We do not offer free shipping promotions for trade orders. Trade pricing already reflects wholesale-level discounts.
6. Risk and Title
6.1 Risk in the goods passes to you on delivery to the address provided at checkout, or to a person authorised to accept the delivery on your behalf.
6.2 Title in the goods does not pass to you until we have received payment in full and any retention of title clause has been satisfied. See clause 8 of our Trade Terms and Conditions for the full retention of title terms.
6.3 You must store goods on your premises in a way that protects our retained title (separately identifiable, insured, not mixed with similar third-party goods).
7. Inspection on Delivery
7.1 You must inspect goods on delivery and notify us in writing within 7 working days of any shortage, visible damage, or wrong item. The detailed inspection process is set out in clause 2 of our Trade Returns Policy.
7.2 Where the outer packaging is visibly damaged on delivery, you should:
- (a) Note the damage on the carrier’s proof of delivery before signing;
- (b) Take photographs of the outer packaging before opening;
- (c) Open the package immediately and check contents;
- (d) Email us within 7 working days with photographs and order reference.
7.3 Signing for the delivery without noting visible damage may limit the carrier’s liability and complicate insurance claims.
8. Failed Delivery and Redelivery
8.1 If the carrier is unable to deliver because:
- (a) No authorised person was available at the address;
- (b) The address was incorrect or incomplete;
- (c) Delivery was refused without grounds;
the carrier will typically attempt redelivery, hold the parcel at a local depot, or return it to us.
8.2 Where goods are returned to us due to failed delivery for reasons within your control, you remain liable for the original order. We may charge reasonable redelivery costs before re-dispatching.
8.3 Where the delivery address provided was incorrect and goods cannot be recovered, the order is treated as completed and is non-refundable.
9. Lost or Delayed Shipments
9.1 Where tracking indicates a shipment has not arrived within 5 working days of expected delivery, contact us so we can investigate with the carrier.
9.2 Carriers typically require a minimum waiting period (often 10 working days from dispatch for UK domestic) before formally accepting a lost-in-transit claim. We will work with the carrier on your behalf and update you.
9.3 Where loss is confirmed and falls within insurance cover (clause 4), we will replace the goods at no additional cost or, where replacement is not practical, issue a refund through Stripe in accordance with our Trade Refund Policy.
10. Force Majeure
10.1 We are not liable for delays or failures in delivery caused by events outside our reasonable control, including but not limited to:
- (a) Industrial action affecting carriers or supply chains;
- (b) Severe weather, flooding, or natural events;
- (c) Pandemic, epidemic, or public health restrictions;
- (d) Government or regulatory restrictions;
- (e) Failure of public utilities, telecommunications, or transport networks;
- (f) Acts of war, terrorism, or civil unrest;
- (g) Cyber-attacks affecting carriers or payment infrastructure.
10.2 During a force majeure event, lead times are paused for the duration of the event. We will keep you informed and may, after a prolonged delay, offer cancellation and refund of the affected order.
11. Saturday, Sunday, and Bank Holiday Deliveries
11.1 Standard trade dispatch is on weekdays only. We do not dispatch on Saturdays, Sundays, or UK public holidays observed in England.
11.2 Saturday or weekend delivery is not offered as a standard service. Special arrangements may be possible for time-critical orders and must be agreed in writing in advance, with associated premium charges.
12. Contact
For shipping queries, lost or delayed shipment reports, or special delivery arrangements, contact:
- Email: hello@gwynethjewellery.co.uk
- Telephone: +44 7947 847977
- Post: Gwyneth Jewellery Limited, 37 Willow Way, Ampthill, Bedford, MK45 2SL, United Kingdom
For RMA, returns, and refund queries, see our Trade Returns Policy and Trade Refund Policy.
13. Governing Law
This Trade Shipping Policy is governed by the laws of England and Wales. Any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.
This policy was last updated on 19 May 2026.